Policies, Terms and Conditions of VenSYS Online Store

Seller

The online store available at https://www.vensys.store/ is operated by the company:
VenBOX Sp. z o.o., with its registered office in Warsaw, 01-175, ul. Młynarska 25

NIP: 5272754425
REGON: 363283360
KRS: 0000592938

E-mail: sales@vensys.pl
Tel: +48 22 188 18 55
Skype: vensys.pl

Definitions

Working days - means days of the week from Monday to Friday, excluding public holidays.
Delivery - means the factual action of delivering the Goods specified in the order to the Customer by the Seller, via a Carrier.
Carrier - means an entity with which the Seller cooperates for the purpose of carrying out the Delivery of Goods:
- a courier company;
- a postal locker operator.
Password - means a string of letters, numbers, or other characters chosen by the Customer during Registration in the Online Store, used to secure access to the Customer's Account in the Online Store.
Consumer Helpline - means the phone number 22 188-18-55, at which the Customer can contact the Seller.
Customer - means an entity for whom, in accordance with the Regulations and legal provisions, services can be provided electronically or with whom a Sales Agreement can be concluded.
Consumer - means a natural person who performs a legal act with an entrepreneur not directly related to their business or professional activity.
Customer Account - means an individual panel for each Customer, activated for them by the Service Provider, after the Customer's Registration and conclusion of the Customer Account Management service agreement.
Entrepreneur - means a natural person, legal person, or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.
Regulations - means these regulations.
Registration - means a factual action performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.
Stationary Store - means the Seller's office, where the Buyer can personally collect the item after prior arrangement with the Seller.
Seller - an entrepreneur operating a trading company under the brand VenSYS, VenBOX, using the functionalities and resources of the Online Store to invite Customers to conclude a Sales Agreement.
Store Website - means the websites under which the Service Provider operates the Online Store, operating under the domain http://www.vensys.store/.
Goods - means a product presented by the Seller via the Store Website, which can be the subject of a Sales Agreement.
Durable medium - means a material or tool enabling the Customer, Seller, or Service Provider to store information personally addressed to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information serves, and which allows for the reproduction of the stored information in an unchanged form.
Sales Agreement - means a distance sales agreement concluded on the terms specified in the Regulations, between the Customer and the Seller.
Additional service - a paid service provided to the Customer outside the Online Store, the purchase of which is possible only for a device purchased via the Store Website.
Service Provider - means VenBOX Sp. z o.o., with its registered office in Warsaw (00-204), ul. Słomińskiego 1, NIP: 5272754425, REGON: 363283360, KRS: 0000592938,
e-mail: sales@vensys.pl, tel: 22 188 18 55, Skype: vensys.pl, being also the owner of the Online Store. More information about the Seller can be found on the Store's website.

General Provisions

These Regulations define the general terms, rules, and method of sale conducted by VenBOX Sp. z o.o. through the online store https://www.vensys.store/ (hereinafter referred to as the Store).
All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Store's Website, as well as to the templates, forms, logos, and photos placed on the Store's Website (with the exception of some logos and photos presented on the Store's Website for the purpose of presenting goods, for which the copyrights belong to third parties) belong to the Service Provider.
The sale takes place via the Internet between the customer placing the order in the online store, hereinafter referred to as the Customer, and Vensys Sp. z o.o., hereinafter referred to as the Seller.
The Seller shall make every effort to ensure that the use of the Online Service is possible for Internet users using all popular web browsers, operating systems, types of devices, and types of internet connections.
The minimum technical requirements for using the Service Website are an internet browser with at least Internet Explorer 8 or Chrome 16 or FireFox 3 or Opera 10 or Safari 5 or newer, with Javascript enabled, accepting "cookies" files, and an internet connection with a bandwidth of at least 256 kbit/s. The Service Website is responsive and dynamically adapts to any screen resolution.
The provisions of the Regulations do not violate the rights of the consumer based on generally applicable law, in particular the Act and the Civil Code.
The Regulations also apply to Customers who have placed Orders or Reservations using the assistance of the Customer Service Office. Customers will receive all information and access to the Regulations just like Online Store Customers.
Every Customer making a purchase of products offered by the Store is obliged to familiarize themselves with the regulations. Customers can at any time, without incurring costs, gain access to the Regulations via a web link (i.e., a link) placed on the Service's website and print it out.
The Seller declares that the public nature of the Internet network and the use of services provided electronically is associated with the risk of unauthorized persons obtaining and modifying Customers' data, therefore Customers should apply appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus programs and programs that protect the identity of Internet users. The Seller never asks the Customer to provide the Password in any form.
It is not permissible to use the resources and functions of the Online Store for the purpose of the Customer conducting activities that would violate the interest of the Service Provider or the Seller, i.e., advertising another entrepreneur or product; activities consisting of posting content not related to the Seller's business; activities consisting of posting untrue or misleading content.

Registration

To create a Customer Account, the Customer is required to complete a free Registration.
Registration is necessary to place an order in the Store.
To Register, the Customer should fill out the registration form, made available by the Seller on the Store Website, and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.
After sending the completed registration form, the Customer will immediately receive an electronic confirmation of Registration from the Seller to the email address provided in the registration form. From this moment, the Customer can make purchases on the Store's website.
The Seller undertakes to provide services to the Customer within the scope and on the terms specified in the Regulations.
The agreement for the provision of services by electronic means is concluded at the moment of effective completion and acceptance by the Customer and/or at the Customer's request of the registration form, or each time the Customer uses the Service (in the absence of Registration and login). In both cases, the agreement is concluded for an indefinite period. In the case of using the assistance of the Customer Service Office, the agreement for the provision of services by electronic means is concluded at the moment the Customer initiates a phone call/chat with the Customer Service Office and is concluded for an indefinite period.
Each party to the service provision agreement can terminate it without giving reasons. The declaration of termination of the service provision agreement takes effect at the end of the calendar month in which the declaration was delivered to the other party in written form (i.e., recorded in writing, signed, and sent to the correct address) or electronic form (to the email address) (effective date).
In the event that the service provision agreement between the parties ceases to be binding, the Account of the given User becomes inactive and inaccessible to the User, and all orders placed by them, with the exception of those for which Sales Agreements have already been concluded, are canceled.
The Seller takes actions to ensure the proper functioning of the Online Store and undertakes to remove any irregularities in the operation of the Online Store without undue delay.
The Seller is obliged to consider all Complaints regarding the Online Store Service submitted by the User regarding irregularities, defects, or interruptions in the provision of Services and the functioning of the Online Store, within a period not exceeding fourteen (14) days, and in justified cases up to thirty (30) days. To avoid any doubt, it is reserved that the above provision, relating to the extension of the response time (to 30 days), does not apply to complaints about Goods submitted by Buyers who are Consumers. Detailed information on submitting complaints about goods can be found in the "Complaints" section.

Subject of Sale

The subject of sale are the products presented on the Store's website.
All products offered in the Store are brand new, free from physical and legal defects, and have been legally introduced to the Polish market.
The information contained on the Store Website does not constitute an offer from the Seller in the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
The Customer can place orders in the Online Store via the Store Website or email 7 days a week, 24 hours a day.

Product Prices

All prices given on the Store's website are gross prices (they include VAT). The price shown for the product at the time the Customer places the order is binding for the parties to the transaction.
Prices in VenSYS branches may differ slightly from the prices presented on the Store's website.
The given prices do not include information on Delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer will be informed when choosing the Delivery method and placing the order.

Payments

Payment for the goods can be made by the Customer:

1. In the form of prepayment - before the goods are shipped to the Customer:

e-transfer, which is carried out via the DotPay, PayPal, PayU Settlement Center.
Regular transfer to the bank account of VenBOX Sp. z o.o.:
- Account No. in Bank Zachodni WBK SA: 57 1090 1030 0000 0001 3225 8773
  If you prefer a regular bank transfer, please provide the order number or item symbol and the user's email in the transfer title. This will facilitate the identification of the payment. The lack of this information may significantly delay the shipment.
  EXAMPLE: Transfer title: Order No. 300000001, PCG03Plus – Buyer2016@gmail.com

2. At the time of receipt of the goods:

In cash in the case of the Customer's own collection of the goods at their own expense from the VenBOX store.
In cash to the carrier (Cash on Delivery), in the case of delivery of goods via a carrier.

NOTE: WE RESERVE THE RIGHT TO REFUSE CASH ON DELIVERY PAYMENT FOR A SPECIFIC CUSTOMER or PRODUCT.

Order Execution

We ship packages up to 24 hours after the payment is credited to the account, the allegro payment is ordered, or the cash on delivery option is selected (except for the case of custom delivery).
However, we reserve the right to a shipping time of up to 5 days (in special circumstances).
Shipments are sent after the full amount has been paid (ordered product + shipping cost).
After the Sales Agreement is concluded, the Seller may contact the Customer at the provided phone number to check the Customer's satisfaction with the transaction carried out in the Online Store.

Delivery

The ordered goods are delivered to Poland, Europe, and worldwide.
The ordered goods are delivered by specialized courier companies (UPS, InPost, Poczta Polska).
The Buyer is charged with the delivery costs specified during the purchase of the goods.
Upon receiving the shipment, the customer should carefully check the condition of the packaging and its contents. If any shortages or damages are found, the customer should take all necessary actions to determine the carrier's responsibility. If there is any suspicion that the package was damaged or opened, we recommend drawing up a damage report with the courier.
Please provide a contact phone number for the courier.
The goods are always carefully packaged.
Shipments are sent via a courier company, which guarantees next-day delivery.
In the event that the buyer does not collect the shipment, they bear all resulting costs.
SHIPPING COSTS:
The shipping costs include the cost of packaging the goods and 23% VAT. Delivery costs are provided during the purchase of the product. When you buy more than one item, you pay for shipping only once.
PERSONAL COLLECTION:
It is possible to view and personally collect the goods at our company's office after prior arrangements with us by email or phone.
The Seller, in accordance with the Customer's will, attaches a VAT invoice to the shipment that is the subject of the Delivery or sends a VAT invoice covering the delivered Goods to the email address provided by the Customer when placing the order, via electronic mail. The VAT invoice is delivered via electronic mail in the form of an electronic file in PDF format. To open the file, the Customer should have free, compatible software.

Right of Withdrawal from the Contract

Do you think the product you received differs from the description on our website? - Write to us.
The User has the right to return or exchange goods purchased at our auctions up to 14 days from the date of receipt of the shipment without giving a reason (sending a declaration), and then 14 days to return the goods to the store.
To make a return or exchange, you should download the form below, carefully fill in all the information, and send it inside the package along with the previously purchased goods. The presence of the form greatly facilitates and speeds up the exchange/return process. It also helps to avoid any errors. The absence of the form may significantly delay the return/exchange. Therefore, we ask you to follow our recommendations.
The returned or exchanged item must have everything (intact), the original packaging, and show no signs of use (otherwise the return or complaint will be rejected).
In the case of a return or exchange, the shipping costs for both ways are covered by the buyer.
The shipment should be sent back to the company address - VenBOX Sp. z o. o. ul. Młynarska 25, 01-175 Warszawa - by postal package or courier company within 3 days from the time you notified us of your desire to return the item.
We do not accept cash on delivery shipments.
We always process refund transfers at the end of the week.
Some products sold by us may have the "TEST" marking because they come from production surpluses, presentations, or tests. This does not mean that the goods are defective. Complaints based on this type of claim will not be accepted.
As the manufacturer, we provide a 12-month warranty on purchased products (Art. 577 § 4 and 581 of the Civil Code).
The return or exchange of goods is possible within 14 days from the shipment date. According to the regulations regarding the return of goods within 14 days, this does not apply to auction sales. (Art. 27-35 of the Act of May 30, 2014, on consumer rights).
The Consumer is responsible for the decrease in the value of the Goods resulting from their use in a manner exceeding what is necessary to ascertain the nature, features, and functioning of the Goods, unless the Seller failed to inform the Consumer about the right to withdraw from the sales agreement in accordance with the Act.

Statutory Warranty and Guarantees

The Seller delivers Products free of defects. The Seller is liable if the Goods have a physical or legal defect (statutory warranty) to the extent specified by the Civil Code Act (Art. 556 of the Civil Code).
To avoid any doubt, it is stated that none of the provisions of the Regulations limit the rights of the Consumer to which they are entitled under the provisions of the law in force in the territory of the Republic of Poland. In the event that a provision of such a nature is found, the provisions of the law in force in the territory of the Republic of Poland shall apply, in particular the Act, the Civil Code Act.
The Seller is released from liability under the statutory warranty if the buyer was aware of the defect at the time of concluding the contract.
When the subject of the sale is things designated only as to their type or things to be created in the future, the seller is released from liability under the statutory warranty if the buyer was aware of the defect at the time the item was delivered. This provision does not apply when the buyer is a consumer.
Complaints under the Statutory Warranty or Guarantee can be submitted directly to the Seller via the store's website or sent to the address: VenBOX Sp. z o. o., ul. Młynarska 25, 01-175 Warszawa. and in the case of claims under the Guarantee, also directly to authorized service centers indicated in the Goods' warranty document.
The complained goods should be sent to the address VenBOX Sp. z o. o., ul. Młynarska 25, 01-175 Warszawa.
The goods delivered to the Seller in the exercise of rights under the Statutory Warranty or Guarantee should be free of data, including personal data.

Complaints

For complaints/returns, please do not call, but send an email to sales@vensys.pl. We will reply within 48 hours.
Only private individuals can apply for a return of goods within 14 days of purchase, based on a receipt and a completed return form.
For an unjustified complaint about the equipment, the cost of return transport is borne by the Customer (cash on delivery shipment).
For an unjustified complaint, the cost of testing the equipment is borne by the Customer (80.00 PLN/1h).

Personal Data Protection

The Administrator of your personal data is VenBOX Sp. z o.o., address: Warsaw 00-204, ul. Słomińskiego 1, hereinafter referred to as the "Administrator". The Administrator can be contacted in writing, via traditional mail to the address given above, by phone (22) 188 18 55, and by email at sales@vensys.pl.
A Data Protection Officer has not been appointed by the Administrator.
We process your personal data because it is necessary to perform the contract concluded with you, including to:

enable the provision of services by electronic means and full use of the online store http://www.vensys.store/ (hereinafter referred to as the "Store"), including making transactions;
set up and manage your account and provide support for your account, transactions, and solve technical problems;
handle complaints if you file such a complaint;
handle requests that you send to us (e.g., via the contact form);
contact you, including for purposes related to the provision of services.
Additionally, legal provisions require us to process your data for tax and accounting purposes. We also process your personal data for the purposes indicated below, based on the legally legitimate interest of the Administrator, which is:
monitoring your activity, including, for example, searching for keywords and managing your activity in the Store;
tailoring advertisements in accordance with the content you have previously viewed, customizing offer categories or individual offers in the Store's settings or the settings of third-party services based on your activity in the Store;
conducting marketing activities towards you, including direct marketing of our own services, goods, or services or goods of third parties;
contacting you, including for purposes related to permitted marketing activities, through available communication channels, in particular and with your consent - by email and phone;
support for credit services and insurance of the purchased goods;
providing support for payment services;
ensuring the security of the services we provide electronically, including enforcing compliance with internal rules and preventing fraud and abuse and ensuring traffic security;
monitoring your activity and that of all other users, e.g., searching for keywords, posting offers, conducting research and analysis, among others, in terms of functionality, improving the operation of services, or estimating the main interests and needs of visitors;
handling your requests submitted in particular to the user service department and via the contact form in a situation where they are not directly related to the performance of the contract;
organizing quality programs (e.g., Trusted Shops), loyalty programs, contests, and promotional campaigns in which you can participate;
debt collection; conducting court, arbitration, and mediation proceedings;
storing data for archival purposes, and ensuring accountability (demonstrating our compliance with legal obligations).
If you agree to this, we process your personal data in order to:
1. save data in cookies, collect data from websites and mobile applications;
2. organize contests and promotional campaigns in which you can participate.

The provision of personal data is voluntary, but necessary to conclude a contract with the Administrator and/or to obtain the information and materials mentioned above.
Personal data will be processed for the period necessary to realize the legally legitimate interests of the Administrator, as mentioned above, and after this period for the purposes and for the time and scope required by law or to secure any claims, or until the granted consent is withdrawn.
The Administrator does not process special categories of personal data or personal data concerning criminal convictions and law violations or related security measures.
Your personal data will be transferred outside the European Economic Area to Google LLC based on appropriate legal safeguards, which are standard contractual clauses for the protection of personal data, approved by the European Commission.
The recipients of personal data will be:

entities providing and supporting the Administrator's ICT systems for the purpose of operating the Store and computer systems collecting the data collected from you, as well as entities providing services related to the Administrator's current business - under an appropriate data processing entrustment agreement,
entities providing product delivery services sent to you by post or courier mail - under an appropriate data processing entrustment agreement,
entities cooperating in the operation of the helpline - under an appropriate data processing entrustment agreement,
entities providing online payment services - under an appropriate data processing entrustment agreement,
entities cooperating with the Administrator within the framework of quality programs (e.g., Trusted Shops - a program run by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany) - under an appropriate data processing entrustment agreement.

Each person, to the extent resulting from legal provisions, has the right to access their data and to rectify, erase, or restrict its processing, the right to object to processing, the right to data portability, and the right to withdraw the granted consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. The rights mentioned above can be exercised by contacting us via email at sales@vensys.pl or in writing, via traditional mail at the address: VenBOX Sp. z o.o., Warszawa, 00-204, ul. Słomińskiego 1.
In case of doubts related to the processing of personal data, each person can contact the Administrator for information. Regardless of the above, everyone has the right to file a complaint with the supervisory authority - the President of the Office for Personal Data Protection (currently the General Inspector for Personal Data Protection ul. Stawki 2, 00-193 Warszawa).
The Administrator makes every effort to ensure all physical, technical, and organizational measures to protect personal data against their accidental or deliberate destruction, accidental loss, alteration, unauthorized disclosure, use, or access, in accordance with all applicable regulations.
Your personal data is processed electronically and manually, in accordance with the methods and procedures related to the purposes of processing mentioned above. Your personal data will also be processed in an automated manner (including in the form of profiling), however, this will not have any legal effects on you or similarly significantly affect your situation. The profiling of personal data consists in the processing of your data (also in an automated manner), by using it to assess certain information about you, in particular to analyze or predict personal preferences and interests.

VenSYS online Store - GUARANTEE OF THE HIGHEST QUALITY

Regulations valid from March 22, 2016

Policies till 2015