Recently, we have encountered several situations where parcels were sent to us without notification. As a result, the client...
Recently, we have encountered several situations where parcels were sent to us without notification. As a result, the customer thinks that we are sitting idly by, while our company is completely unaware of the parcel, and therefore we are unable to provide assistance in this or any other situation.
Therefore, we have decided to provide small tips or instructions for the correct shipment of returns or complaints:
- In the event of a complaint, please contact us by email or phone before sending the goods. It often happens that the problem can be solved without sending the goods to the company.
- However, if the goods need to be sent, please add to the package a description of the device fault and the completed return form.
- Send us an e-mail with the tracking number and shipping method.
We would like to inform you that the goods can be sent to us in several ways:
- InPost parcel lockers – parcel locker address: Ulica Inflancka 4A(Paczkomat WAW111A);
- InPost Mini Paczka – delivery address: VenBOX Company, Słomińskiego 1, 00-204, Warsaw
-Paczka w Ruchu - Ruch point address: ul. SŁOMIŃSKIEGO 6 LOK. 39 (PSD: 784653);
- Courier delivery — Delivery address: VenBOX Company, Słomińskiego 1, 00-204, Warsaw
P.S. Our company treats every courier transport company with respect, but we kindly ask you not to send parcels via Poczta Polska.
Unfortunately, recently we have encountered several problems with delivering parcels or receiving notifications about shipments.
As always, our company cares about the comfort of our customers and tries to be the best only for You!
Sincerely, VenBOX.
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